Privacy Policy

1. Introduction

Oraneum (operated by Valora Group LLC) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform.

2. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number
• Payment information (processed securely via Stripe)
• Profile information, preferences, and communication history
• Session recordings and call transcripts (with your consent)

3. How We Use Your Information

We use collected information to:

• Provide and improve our psychic advisory services
• Process payments and manage your account
• Send service notifications and support communications
• Comply with legal obligations
• Enhance platform security and prevent fraud

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted service providers (payment processors, hosting providers) who assist in operating our platform under strict confidentiality agreements.

5. Advisor Identity & Age Verification

Oraneum asks advisors to verify their identity and age when they apply to join the platform. Verification confirms that an applicant is a real, identifiable adult before a profile can be listed publicly or receive paid sessions. It protects clients from impersonation and fraud, supports our legal and payment-processing obligations, and confirms that the applicant is 18 years of age or older. Identity is verified in two ways: by administrator review of identity documents an applicant uploads to us through the advisor application, and, where an applicant is asked to complete it, by Stripe Identity, an automated verification service provided by Stripe, Inc.

Documents you send directly to Oraneum. Through the advisor application you provide a government-issued photo identification document and a completed tax form, and may also provide a licence or passport copy. These files are held in private, access-controlled storage. Access is limited to authorized Oraneum administrators. They are not shared with clients, other advisors, or advertisers. Records created under an earlier version of our application form are being migrated into this same private storage.

What Stripe Identity collects. Stripe collects your name, email address, phone number and address; your date of birth; photographs of the front and back of your government-issued identification document, together with the document's number, type, issuing country, issue date and expiration date; a facial image or video, and where applicable biometric information derived from it, used to confirm that your face matches your document; and advanced fraud signals and information about the devices and connections used to complete the verification. Stripe shares this information with us and also uses it to operate and improve the services it provides, including for fraud detection, and, where you consent, to improve its biometric verification technology.

What Oraneum receives and retains. From a Stripe Identity verification we receive the outcome, including the reason for any failed attempt; the name verified from your document; whether the document was valid and unexpired; and whether you are 18 or older. We read your date of birth only to determine whether you are 18 or older, and we do not store it. We do not access or store your identification document number or your facial images. What we retain is the verification outcome, the method used, the Stripe reference, the date of review, and which administrator confirmed it. We keep that record while your advisor account is active, and afterwards only for as long as we need it for legal, tax, accounting, or dispute-resolution purposes. We do not sell identity verification data.

Deletion. To request deletion of the identity documents or verification data we hold about you, email us at valoragroupdellc@gmail.com. Where Stripe holds verification data on our behalf, we will submit a redaction request to Stripe to delete it. We will delete the documents and records we hold unless a legal, tax, or dispute-resolution obligation requires us to keep them. Stripe also holds some verification data as an independent controller for fraud prevention and service improvement; that copy is deleted by Stripe rather than by us, and you may request its deletion, or opt out of Stripe's use of your identity data including biometric data, by contacting Stripe at privacy@stripe.com. Stripe's privacy policy is available at https://stripe.com/privacy.

Alternative verification method. If you would prefer not to use a method that involves facial or biometric matching, or you are unable to complete an automated check, email us at valoragroupdellc@gmail.com to request an alternative method. An administrator reviews each request and may offer document review, or another method we are able to support, where applicable law permits. Approval of an alternative method is not automatic; it depends on what we are able to verify and on the requirements that apply.

If verification is not completed. Completing identity and age verification is a condition of being approved as an advisor and of receiving paid sessions on Oraneum. If verification cannot be completed, we are unable to list your profile or enable paid sessions.

6. Security Monitoring & Fraud Prevention

To protect our users, prevent fraud, resolve payment disputes, and maintain platform safety, Oraneum automatically collects the following technical data during account registration, login, payment attempts, and session activity:

• IP address — used to detect suspicious access patterns, support chargeback disputes, and assist in fraud investigations
• Browser and device information — including browser type, operating system, and device category (desktop/mobile/tablet)
• Payment attempt data — including amount, timestamp, and associated Stripe session identifiers
• Session activity records — including call/chat session metadata linked to your account

This data is accessible only to authorized Oraneum administrators and is used exclusively for fraud prevention, account security, chargeback and dispute resolution, and legal compliance. It is never shared with advisors, other users, or third parties for marketing purposes. Retention follows our standard data security practices and applicable law.

7. SMS Messaging & Consent

Oraneum offers an optional SMS notification program. Enrollment is voluntary, requires your express opt-in (a separate, unchecked consent box during registration), and is not a condition of creating an account, purchasing, or using any part of the Oraneum platform.

Message types. If you opt in, you may receive recurring messages such as: advisor session start and end updates, appointment reminders, wallet and billing activity notifications, and occasional promotional offers from Oraneum.

Message frequency. Message frequency varies based on your account activity and preferences.

Cost. Message and data rates may apply, depending on your mobile carrier and plan. Oraneum does not charge for SMS messages.

Opt-out & help. You can cancel the SMS service at any time by texting STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation message and will no longer send SMS messages to that number. For help, text HELP to any message, or contact us using the details below. You may also opt out by leaving the SMS consent box unchecked at registration or by emailing us at any time.

No effect on service. Opting out of, or declining, SMS messages will not affect your ability to register for, purchase, or use the Oraneum platform.

Account verification codes (separate). Any one-time security or login verification codes are sent only when you actively request them as part of a security action you initiate, and are separate from this optional SMS notification program.

Contact. For questions about our SMS program, contact Oraneum (operated by Valora Group LLC) at valoragroupdellc@gmail.com.

8. Data Security

We implement industry-standard encryption and security measures to protect your data. However, no method of transmission over the Internet is 100% secure. Use of our platform is at your own risk.

9. Your Privacy Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt-out of marketing communications

10. Cookies & Tracking

We use cookies to enhance your browsing experience. You can control cookie settings through your browser. Session data helps us remember your preferences and login information.

11. Children's Privacy

Oraneum services are not intended for individuals under 18. We do not knowingly collect data from children. If we discover such information, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our platform indicates your acceptance of any changes.

13. Contact Us

For privacy concerns or data requests, contact us at: valoragroupdellc@gmail.com