Support Center
We're here to help. Browse our FAQs or contact us directly with any questions about your Oraneum experience.
Contact Form
Business hours: 9am - 6pm ET
Use the contact form below and we'll get back to you shortly.
Response Time
Average 2-4 hours
Available 24/7
How do I book a session with an advisor?▼
Browse our advisor directory, select your preferred advisor, choose your session type (call, video, or chat), and follow the booking process. Your first 3 minutes are free!
What payment methods do you accept?▼
We accept all major credit cards (Visa, Mastercard, American Express) and secure payment processing through Stripe. Sessions are billed per minute.
Can I get a refund?▼
Refund requests must be submitted within 7 days of your session. Refunds are granted only if the advisor did not complete the requested service.
How do I become an advisor?▼
Visit our 'Become an Advisor' page and complete the application. You'll need to provide identification, tax information, and details about your experience.
Are psychic readings guaranteed?▼
Our services are for entertainment and spiritual guidance. While our advisors are experienced, outcomes are not guaranteed. They offer perspective and insight, not guaranteed predictions.
How do I cancel a scheduled session?▼
Log into your account, go to 'Appointments,' find the session, and click 'Cancel.' Cancellations made 24 hours in advance receive a full credit.
Is my information kept private?▼
Yes. All personal and payment information is encrypted and protected. We never share your data with third parties without consent.
What if I have a technical issue during a call?▼
Contact support immediately at valoragroupdellc@gmail.com. If the issue prevents service completion, we'll credit or reschedule your session.